IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
Apex Guest, LLC ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.
1. Information We Collect
We collect the following types of information:
Personal Information
+ Name, email address, phone number, physical address
+ Payment information when you make a purchase or request a quote
+ Opt-in records and timestamps for all communication channels (SMS, email, etc.)
Non-Personal Information
+ IP address, browser type, device information
+ Website usage patterns and analytics
+ Cookies and similar technologies
Customer Communication
+ Records of inquiries and service requests
+ Appointment details and preferences
+ Service history and feedback
2. How We Use Your Information
We use collected data for:
+ Providing and improving our services
+ Processing transactions and payments
+ Communicating with you about your inquiries, appointments, and promotions
+ Enhancing website functionality and user experience
+ Ensuring security and fraud prevention
+ Maintaining records of your communication preferences and consent
3. SMS Messaging & Compliance
Text Message Program Terms & Conditions
By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.
Opt-In & Consent
+ You will only receive messages if you have explicitly opted in
+ We maintain timestamped records of all opt-in actions
+ We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws
Opt-Out Instructions
+ You can cancel SMS notifications at any time by replying "STOP"
+ You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
+ All opt-out requests are processed immediately
Message Frequency & Content
+ Message frequency varies based on your interactions with our business
+ Messages will be directly related to the services you have requested
+ We do not send promotional content without specific consent
Help & Support
+ Reply "HELP" for assistance or contact us at [email protected]
+ Customer support is available during regular business hours
Carrier Information
+ Standard message and data rates may apply
+ Carriers are not liable for delayed or undelivered messages
+ Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers
SMS Data Protection Statement
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
Information sharing to subcontractors in support services, such as customer service, is permitted.
All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We implement strict data protection measures to safeguard your SMS opt-in information and consent records.
4. Information Sharing & Disclosure
We do not sell, rent, or trade personal information.
We may share information with:
Service Providers
+ Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling)
+ SMS providers solely for delivering messages you've consented to receive
+ All providers are contractually required to maintain confidentiality
Legal Compliance
+ If required by law or legal process
+ To protect our rights or respond to law enforcement
Business Transfers
+ In case of mergers, acquisitions, or sale of assets
+ Your data remains protected under this policy
Important:
All the above categories exclude SMS opt-in data and consent, which will never be shared with third parties (except messaging service providers).
5. Data Security
We implement reasonable security measures including:
+ Encryption of sensitive data
+ Secure access controls
+ Regular security updates
+ Employee data protection training
+ Breach notification protocols
+ Backup and recovery systems
While we strive to protect your data, no system is 100% secure.
6. Cookies & Tracking Technologies
We use cookies to:
+ Analyze site traffic
+ Remember user preferences
+ Improve website performance
+ Measure effectiveness
You can disable cookies via your browser settings.
7. Your Rights & Choices
You have the right to:
+ Access, update, or delete your personal data
+ Opt out of emails via "unsubscribe"
+ Opt out of SMS by replying "STOP"
+ Request details on how your data is used
+ Withdraw consent at any time
+ File a complaint if your rights are violated
To exercise these rights, contact us below.
8. Third-Party Links
Our website may include third-party links.
We are not responsible for their privacy practices.
9. Changes to This Policy
We may update this Privacy Policy periodically.
Updates will be posted on our website with a revised effective date.
10. Contact Information
Apex Guest, LLC
239 Fourth Ave., Ste 1401 #8387
Pittsburgh, PA 15222
Phone: (717) 925-3459
Email: [email protected]
Website: www.apexguest.com
By using our services, you agree to this Privacy Policy.